Last Updated: 2 December 2025
We aim to deliver all orders quickly and safely. By placing an order with waterglassslimes.store, you agree to the following shipping terms.
📦 Delivery Time
All orders are delivered within 2–5 working days. Delivery time may vary due to:
- Weather conditions
- Courier delays
- Public holidays
- High-volume seasons
Once an order is shipped, we are not responsible for courier delays.
📍 Order Processing
- Orders are processed after confirmation.
- Once shipped, an order cannot be canceled or changed.
🚚 Shipping Damage or Issues
If you receive a damaged product, a wrong item, or a missing item, you must contact us within 48 hours of delivery on WhatsApp at +92 334 3295661. Provide clear photos or videos as proof. Complaints made after 48 hours will not be accepted.
Return & Refund Policy
Please read this policy carefully before purchasing our handmade slime products.
⛔ No Returns for Personal Preferences
We do not accept returns or refunds for:
- Texture preferences
- Color differences
- Scent preferences
- Over-activation or under-activation caused after delivery
- Mishandling by the customer
Each slime is handmade and may vary slightly.
✔ When a Return or Refund Is Accepted
- The product was received damaged
- The product is defective on arrival
- You received the wrong item
- An item is missing from your order
Important: You must complain within 48 hours after delivery with proof (photos/videos). Complaints after 48 hours will not be eligible.
📞 How to File a Complaint
All complaints must be made through WhatsApp only at +92 334 3295661. Include your name, order number, and photos/videos of the issue.
🔁 Replacement Policy
If the complaint is valid, we offer replacement, depending on stock availability. If the item is out of stock, a refund may be issued.
❗ Non-Returnable Items
- Used slime
- Products damaged due to heat, cold, or mishandling
- Custom slimes made on request
- Sale/discount items